Return and Refund Policy for Juus Cauldron Pvt. Ltd.

Effective Date: 27/07/2024

  1. Overview We strive to ensure that our customers are fully satisfied with their purchases. If you are not completely satisfied with your liquid enhancer, please review our return and refund policy below.
  2. Eligibility for Returns To be eligible for a return, the following conditions must be met:
  • The product must be unused and in the same condition that you received it.
  • The product must be in its original, unopened packaging.
  • The return request must be made within 30 days from the date of purchase.
  1. Non-Returnable Items Due to health and safety regulations, we are unable to accept returns for products that have been opened or used. Additionally, we cannot accept returns for products purchased from third-party retailers or unauthorized sellers.
  2. How to Initiate a Return To initiate a return, please follow these steps:
  3. Contact our customer service team at contact@juus.pk or on one of our social media pages to request a return authorization.
  4. Provide your order number, the reason for the return, and any other relevant details.
  5. Our team will provide you with instructions on how to return the product.
  6. Return Shipping Costs Customers are responsible for the shipping costs associated with returning the product, unless the return is due to a mistake on our part or a defective product.
  7. Refund Process Once we receive and inspect the returned product, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear on your account.
  8. Exchanges We currently do not offer exchanges. If you wish to exchange a product, please return the original item and place a new order.
  9. Defective or Incorrect Items If you receive a defective or incorrect item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund at no additional cost to you.
  10. Contact Us For any questions or concerns regarding our return and refund policy, please contact us at:
  • Email: contact@juus.pk
  • WhatsApp: 0311 115 5887
  • Mailing Address: 141/1 Westwood Colony, Main Raiwind Road, Lahore, Pakistan.

 

  1. Policy Changes We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on our website, and your continued use of our products following such changes constitutes your acceptance of the new policy.

Thank you for choosing Juus Cauldron Pvt. Ltd. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.